FAQs

For All Clients

Where is the CCRC located?
The CCC is located on the campus of the University of Central Florida, within the Education complex. Please click here for further directions.

What is the cost for services?
Services provided at the CCC are free; however there is a 3 semester service limit.

What type of training do your student counselors receive?
The master's and doctoral students are at the end of an intensive and comprehensive graduate program and are applying acquired knowledge to their work with clients seeking all forms of assistance. Supervised by faculty members and/or doctoral students learning clinical supervision, the clinical staff provides all the direct care to clients.

Can I get counseling over the phone?
No. We are a training facility and all services are at UCF's Community Counseling and Research Center.

Am I an appropriate client?
Maybe. We see most clients and serve families, adults, adolescents, children, and couples. We will only see UCF students who have been referred from the Student Counseling Center on campus. The CCC offers help to those struggling with:

  • Abuse(non-present) and Neglect
  • Anger and Rage
  • Attachment Issues
  • Career Issues
  • Codependency
  • Communication
  • Depression
  • Divorce
  • Family Issues
  • Fear and Anxiety
  • Grief and Loss
  • Infidelity
  • Marriage Issues
  • Mental Illness
  • Marital or Premarital Issues
  • Parenting Challenges
  • Relationships
  • Sexuality
  • Spiritual Issues
  • Step-Family Issues
  • Stress
  • And more

If I have a preference of gender, age, etc... would that be taken into consideration?
Yes, these needs will be taken into consideration; however there are no guarantees that each consideration will be met.

Is there an onsite babysitter?
No, unfortunately we do not provide childcare. Children cannot be left in the waiting room unattended. Children cannot be brought into session unless it is a family counseling.

Does the CCC provide IQ or Disability Assessments?
The CCC does not provide these assessments, however may be able to provide referrals to centers that are able to do so.

Why are cameras in the rooms and what happens to the videos when we are done?
The CCC is a teaching facility, the cameras in the rooms are for the supervisors to observe the counselor and make sure they are providing you with the quality care. All sessions are recorded and monitored by closed circuit TV – these recordings are for educational and supervision purposes only and are the sole property of the CCC. A faculty member and/or advanced graduate student learning clinical supervision skills observe the counseling session. Your Counselor (a graduate student) receives consultation and suggestions from the supervisor(s) reviewing the sessions. All the recordings are kept on a secure computer system that is password protected.

What happens if I am unable to attend my session?
In order to meet the needs of the community and provide services to those individuals on the waiting list, the Clinic abides by a strict cancellation/ no-show policy. If you fail to attend your first scheduled session, you will be automatically removed from the counselor's schedule in order to accommodate other available parties from the waiting list. In order to place your name back on the waiting list, you must call in and speak with one of our available staff members. Special considerations may be arranged by your counselor on a case by case basis for emergency situations.

After the first session, the clinic has a strict 2 cancellation/no-show policy. If you must cancel, please make sure to call the clinic at (407) 823-2052 to inform the counselor. After two missed/cancelled sessions, you will be removed from the counselor's schedule. If you are interested in being placed back on the waiting list, you must call in and speak with a staff member. Again, special considerations may be arranged by your counselor on a case by case basis for emergency situations.

How do I request a treatment letter or copy of my file from the CCC?
In order to request records or a treatment letter from the Clinic, you must fill out and sign the "Authorization to Use and Disclose Protected Health Information" form found in the "forms" section. When requesting records, please allow at least 3 weeks for Clinic staff to gather and prepare a copy of requested records or a treatment letter. Note: a client's diagnosis will not be disclosed with any records. As a training facility, the diagnosis process is a training exercise alone for the professional growth of the counseling student and is not an official component of a client's records.